Dr. Lily Saleem

• EXPERIENCE AS CHIEF OPERATIONS OFFICER:
  • Reading all operations including clinical services, quality, business development, internal audit, billing etc with dotted line control of Finnce & accounting.
  • Pivotal role in re-designing and implementing business operations
  • Establishing policies that promote company culture and vision
  • Overseeing operations of the company and the work of various stakeholders
• EXPERIENCE AS DIRECTOR MEDICAL SERVICES:
  • Strengthening clinical departments & ensuring clinician discipline
  • Addition of regular & visiting consultants
  • Departmental revenue analysis involving clinical specialists
  • Monitoring & implementation of  various patient care protocols
  • Augmentation of patient care processes with reference to patient touch points
  • Chaired/Co-chaired/co-ordinated various clinical committee meets with impetus on learning points to clinicians for enhancing patient care
  • Actively involved with and implemented several clinical audits.
•  EXPERIENCE IN SUPPLY CHAIN MANAGEMENT:
  • Heading pharmacy and general stores purchases and actively involved in setting up efficient SCM practices
  • Vendor managed inventory (vendor negotiations ensuring effective operating margins)
  • Efficient internal audit controls and check systems for reducing wastages
  • Strict avoidance of value mismatch and misuse through standardization and proper specification
  • Virtual centralization of supply chain management is a dream project which I would like to undertake at the appropriate juncture.
• EXPERIENCE AS HEAD HOSPITAL OPERATIONS – MEDICAL & NON MEDICAL & QUALITY HEAD:
  • 8 years of experience as head operations both in clinical and non-clinical areas. Being extremely quality conscious strongly believe in amalgamation of operations and quality to ensure enhanced patient satisfaction, improved outcomes, effective utilization of goods and services and cost optimization.
  • Actively involved in NABH accreditations – final accreditation of 150 bedded Prime hospital, two final and two surveillance audits of Sunshine hospitals and re-accreditation of The Deccan Hospital. Chaired/co-chaired almost all quality committees and presently member secretary of Hospital Ethics committee.
  • Qualified in POI training of NABH standards of hospitals and certified in fire fighting practices.  Also conducted 6  ISO 9000:2008 final audits and 1 ISO 9000:2015 audit.
• EXPERIENCE IN BILLING  & REVENUE CYCLE MANAGEMENT:
  • Experience in billing and revenue cycle management spans over 12 years
  • Actively involved in implementing robust billing systems across various corporate hospitals.
  • Well versed with all categories of billing practices
  • Strong in contribution analysis & billing analytics
  • Strong hold in Revenue Cycle Management
  • Headed reconciliation sessions of billing, recovery, internal audit & finance
•  EXPERIENCE IN P&L / COPQ  & KAIZEN protocols:
  • Flair for financial forecasting & expertise in hospital budgeting process
  • Experienced in overall quarterly comparisons and annual budgetary review
  • Cost of poor quality and optimization of cost controls, contribution analysis and tariff review are areas of interest with proven track record of target based achievements
  • Prepared and presented budgets and assisted CEO/MD in P & L responsibility in all previous experiences.
• EXPERIENCE IN HUMAN RESOURCE PRACTICES & TRAINING:
  • Strong believer of efficient human resource protocols, budgeting & continuous training programs
  • Adopted Kaizen protocols for ensuring man power optimization.
  • Headed human resource training session & am an effective trainer
  • Experienced in retrenchment exercise.
• STRATEGIC MANAGEMENT:
  • Played a key role in effective implementation & review of various strategic decisions
  • Experienced in market analysis and competitive strategies
  • Drafted and implemented various KPIs & KRAs

Strong believer in PDCA cycle, SWOT analysis etc